I'm Rae Percy. I'm an experienced people manager, and moonlight as an artist.

• An experienced customer service team lead, supervisor, manager, and mentor with 10+ years’ experience in high-volume multi-channel, multi-lingual B2C and B2B contact centre environments

• Expertise in delivering the ultimate customer experience while leading and motivating team, ensuring procedures are being followed, and SLA targets achieved

• Highly skilled in building meaningful relationships with stakeholders from various cultural backgrounds

In 2019 I took a personal break to return to college. I also worked towards certifications to enhance my professional skills and experience.

2022: Lean Six Sigma Yellow Belt2022: QQI Level 6 People Management2021: Professional Certificate for Digital Marketing Fundamentals, edX2021: QQI Level 6 Art and Design - Distinction2020: QQI Level 5 Art and Design - Distinction

Ceramic Work

Painting/Drawing

Mixed Media